Privacy Policy
Effective Date: July 6, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Leaf Garden Design & Care collects, uses, discloses, stores, and protects personal information in the course of providing garden design, landscaping, garden maintenance, consultation, and related services in Canada.
Maple Leaf Garden Design & Care is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
Business name: Maple Leaf Garden Design & Care
Address: 1428 W 7th Ave, Vancouver, BC V6H 1C1, Canada
Email: [email protected]
Phone: +1 (604) 687-4925
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website or digital communications, and from third parties where permitted by law. The types of personal information we may collect include:
- Contact details such as name, address, email address, and telephone number;
- Property and project information, including garden preferences, site details, photos, measurements, and service instructions;
- Billing and payment-related information, such as invoicing details and transaction records;
- Communication records, including emails, phone calls, messages, and consultation notes;
- Website and device information, such as IP address, browser type, pages visited, and cookies or similar technologies;
- Any other information you voluntarily provide when requesting a quote, booking a service, or contacting us.
We process personal information only to the extent reasonably necessary for the purposes described in this Policy.
3. Purpose of Data Processing
We use personal information for the following purposes:
- To provide garden design, garden care, landscaping, and related services;
- To respond to inquiries, prepare quotes, and schedule consultations or service visits;
- To manage customer relationships and maintain service records;
- To process payments, issue invoices, and manage accounts;
- To communicate with you about appointments, service updates, and customer support;
- To improve our services, website, and customer experience;
- To maintain business records and comply with legal, tax, and regulatory obligations;
- To detect, prevent, and address fraud, misuse, or security incidents;
- To send marketing communications where permitted by law and, where required, with your consent.
4. Legal Basis for Processing
We process personal information only where we have a lawful basis to do so. Depending on the circumstances, our legal basis may include:
- Consent: where you have given us permission to collect, use, or disclose your personal information;
- Contractual necessity: where processing is necessary to provide requested services or to take steps at your request before entering into a contract;
- Legal obligation: where processing is required to comply with applicable laws, regulations, tax requirements, or lawful requests;
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms;
- Other permitted grounds: where otherwise allowed under applicable Canadian privacy laws.
5. Data Sharing and Third Parties
We do not sell personal information. We may share personal information with third parties only as necessary and only for legitimate business purposes, including:
- Service providers that support our business operations, such as website hosting, email services, payment processors, accounting services, scheduling tools, and IT support;
- Subcontractors, suppliers, or delivery partners involved in fulfilling garden design or care services;
- Professional advisors, including accountants, insurers, and legal counsel;
- Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
- Third parties in connection with a business transaction such as a merger, reorganization, or asset transfer, subject to applicable legal requirements.
Where we use service providers, we take reasonable steps to ensure they protect personal information and use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, we take reasonable measures to ensure it is protected by appropriate contractual, technical, and organizational safeguards consistent with applicable Canadian privacy requirements.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce our agreements.
Retention periods may vary depending on the type of information and the purpose of processing. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: request confirmation of whether we hold personal information about you and obtain access to it;
- Rectification: request correction of inaccurate or incomplete personal information;
- Erasure: request deletion of personal information where permitted by law;
- Restriction: request that we limit the processing of your personal information in certain circumstances;
- Data portability: request a copy of certain personal information in a structured, commonly used format, where applicable;
- Objection: object to certain processing activities, including some forms of direct marketing or processing based on legitimate interests, where applicable.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information, we may not be able to provide some services or communications to you.
10. Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with the privacy regulator in your province of residence.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of our security practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
Maple Leaf Garden Design & Care
1428 W 7th Ave, Vancouver, BC V6H 1C1, Canada
Email: [email protected]
Phone: +1 (604) 687-4925
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updated version will be posted on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how Maple Leaf Garden Design & Care protects your personal information.